These terms apply when you use jayhawk.com.au or buy from Jay-Hawk Diggers (ABN 67 821 841 057). Nothing in these terms limits your rights under the Australian Consumer Law.
Using this website
- We try to keep everything on this site accurate, but specifications, photos and availability can change. Photos may show optional equipment.
- All content on this site (text, photos, logos and the Jay-Hawk name) belongs to Jay-Hawk Diggers. Please don't copy it without permission.
- Links to other websites are provided for convenience. We aren't responsible for their content.
Prices
- All prices are in Australian dollars and include GST.
- Freight is extra unless shown as free. For parts it's selected at checkout based on your distance from the nearest major port. For machines it's shown on your quote or invoice. Use our freight calculator to check your postcode.
- If a price on the site is clearly wrong (for example a typing error), we'll contact you before going ahead and you can cancel for a full refund.
Orders and payment
- An order is confirmed when we accept it in writing (email or invoice) and receive payment or a deposit.
- Machines in stock: a 10% deposit secures your machine. The balance is due before delivery or pickup.
- Machines made to order: some machines are built to order and shipped to Australia for you. We'll tell you the expected wait (usually around 8–10 weeks) before you pay, and it's shown on your invoice. A 30% deposit starts your order. The balance is due when your machine arrives in Australia, before delivery or pickup.
- Delays: build and shipping times are estimates. If production or shipping is delayed, we'll contact you straight away with the reason and a new estimated date. You can choose to wait for your machine, or cancel and receive a full refund of everything you've paid. We'll keep you updated with photos or video once your machine is in production and again when it ships.
- Machine deposits can be paid by card on our website or by bank transfer. The balance is paid by bank transfer to the account on your invoice. Please always call us to confirm bank details before paying, and never pay to bank details sent in an unexpected email.
- Parts, tracks and attachments: paid in full at the time of order (card payments accepted).
- If we can't supply your machine within the time we told you, or any new date you've agreed to, you can cancel and we'll refund everything you've paid.
- Ownership of the goods passes to you when you've paid in full.
Custom builds
Custom builds (built through our Build A Digger tool or to your specification) are made to order and take approx. 10–14 weeks. Prices shown in the builder are estimates; we confirm the final price, specification and factory availability in writing before you pay a deposit. Quotes are valid for 14 days.
Custom colours: machines painted in a non-standard colour are built specially for you and can't be resold as standard stock. Once your custom colour order is confirmed in writing and your deposit is paid, the deposit is non-refundable if you cancel. If we can't supply your machine within the time we told you, or any new date you've agreed to, you still receive a full refund of everything you've paid.
Delivery
- We deliver Australia-wide.
- Items not in stock near you may be shipped direct from the manufacturer to your nearest major port. If so, we'll tell you the expected wait before dispatch.
- If the delivery option chosen at checkout doesn't match your address, we'll contact you to pay the difference before dispatch, or refund your order in full.
- Delivery times are estimates. We'll keep you updated if anything changes.
- Please inspect your machine on delivery and note any visible damage on the delivery paperwork, then let us know within 48 hours so we can sort it out with the carrier.
- Risk in the goods passes to you on delivery or pickup.
Safe use
Our machines are heavy equipment. You're responsible for operating them safely, in line with the operator's manual, Queensland and Australian work health and safety laws, and any licences or tickets required for your work.
Our liability
To the extent the law allows, we aren't liable for indirect or consequential loss (such as loss of profit or downtime). This doesn't affect your rights under the Australian Consumer Law, which can't be excluded.
Governing law
These terms are governed by the laws of Queensland, Australia.
Contact
Jay-Hawk Diggers, Unit 6, Lot 5/1154 South Pine Road, Arana Hills QLD 4054
Phone 0422 999 583 · jeremy@jayhawkdiggers.com.au