Faulty or not as described
If something you bought from us is faulty, not as described, or doesn't do what it should, you're entitled to a remedy under the Australian Consumer Law: a repair, replacement or refund depending on the problem. Contact us and we'll sort it out. See also our Warranty page.
Change of mind
We're not required to offer refunds for change of mind, but we do where we can:
- Machines: we don't accept change-of-mind returns on machines once they've been delivered.
- Deposits (machines in stock): if you cancel before delivery, we'll refund your deposit less a $150 admin fee (this covers card fees and admin).
- Deposits (made to order): if you cancel before production starts, we'll refund your deposit less a $150 admin fee (this covers card fees and admin). Once production has started, we'll refund your deposit less the costs we've already paid to the factory that we can't recover, plus the $150 admin fee. We'll show you those costs.
- Custom colour builds: deposit non-refundable once the order is confirmed (see Terms – Custom builds).
- If we can't supply the machine you ordered within the time we told you, or any new date you've agreed to, you get everything you've paid back in full.
- Parts, tracks and attachments: change-of-mind returns are accepted within 14 days of delivery if unused, in original condition and packaging, with proof of purchase. Return freight is paid by you. Parts that have been fitted, or that were special-ordered for you, can't be returned for change of mind.
Wrong part ordered?
Please send us your machine's make, model and serial number before ordering parts or tracks, and we'll confirm fitment for you.
How refunds are paid
Refunds go back to the original payment method within 5 business days of us receiving and checking the item.
Contact
Phone 0422 999 583 · jeremy@jayhawkdiggers.com.au
Unit 6, Lot 5/1154 South Pine Road, Arana Hills QLD 4054