Jay-Hawk Diggers (ABN 67 821 841 057) ("we", "us") respects your privacy. This policy explains what personal information we collect, why, and how we look after it.
What we collect
- Enquiries and quotes: your name, phone number, email, postcode or delivery address, the machine you're interested in, and anything you write in your message.
- Purchases: delivery details and a record of your purchase. Card payments are processed by our payment provider. We never see or store your full card number.
- Website use: we use Google Analytics to understand how people use our site (pages viewed, device type, approximate location, how you found us, and actions like clicking our phone number or sending an enquiry). This uses cookies and does not identify you by name.
How we use it
- To reply to your enquiry and quote freight to your address
- To process and deliver your order, and handle warranty and service
- To keep records we're required to keep by law (for example tax records)
- To improve our website and advertising
We don't sell your personal information.
Who we share it with
Only where needed to do the job:
- Freight and transport companies (to deliver your machine)
- Our service partner BHS Equipment (for servicing and warranty repairs)
- Our website host (Netlify), form handling, analytics (Google) and our payment provider (Stripe)
- Government bodies where the law requires it
Some of these providers store data outside Australia (for example in the United States).
Cookies and analytics
You can block or delete cookies in your browser settings, or opt out of Google Analytics using Google's browser add-on at tools.google.com/dlpage/gaoptout. The site still works without them.
Keeping it safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we delete or de-identify it when we no longer need it.
Access, corrections and complaints
You can ask to see or correct the information we hold about you, or make a privacy complaint, by contacting us (details below). We'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Contact
Jay-Hawk Diggers
Unit 6, Lot 5/1154 South Pine Road, Arana Hills QLD 4054
Phone: 0422 999 583
Email: jeremy@jayhawkdiggers.com.au